When your company starts to scale, post-sales is often where things quietly break. Support costs spike, customers expect more, and no one truly owns the problem.
Practically Fractional provides experienced, hands-on leadership to bring order to Customer Success, Support, and Professional Services without hiring too early or overbuilding too soon. We work alongside founders and leadership teams to design scalable operating models, improve predictability, and ensure growth strengthens the business instead of straining it.
As companies grow, the role often changes faster than the person. Suddenly, strong managers are expected to think like executives but without a roadmap.
Practically Fractional develops post-sales leaders who are stepping into scale for the first time. We work with high-potential leaders to strengthen decision-making, operating discipline, and executive-level thinking, grounded in real situations they face every day. The result is leadership that keeps pace with growth, earns confidence and scales the business without burning out the team.
When customer growth accelerates, uncertainty in post-sales becomes expensive, fast. Practically Fractional helps technology companies design and execute customer services strategies that hold up under scale.
We don’t deliver frameworks or theory. We deliver decisions, operating models, and working artifacts that leadership teams can use immediately across Customer Success, Support, and Professional Services.
Our focus is simple: make customer service predictable, scalable, and aligned to the business you’re building.
