You closed the deal. You onboarded the customer. Now, 6–12 months in, they go quiet.
Renewal comes up and it's a fight, or they churn without warning.
It's not a sales problem. It's a post-sales problem and most SaaS founders don't tackle it until it's already costing them millions.
The typical culprits:
• No clear ownership of customer outcomes after the sale
• Onboarding that gets customers live but not successful
• No early warning system for at-risk customers
• A CS function that's reactive, not revenue-generating
• Expansion revenue left on the table because nobody asked
The good news: this is fixable. Faster than you think. And you don't need a full CS team to do it.
Practically Fractional brings senior post-sales leadership to growth-stage SaaS companies, without the cost or commitment of a full-time hire.
But this isn't the fractional CS model of 2019.
We build post-sales systems where AI does the
heavy lifting: automated health scoring, intelligent onboarding flows, proactive risk signals, and AI-powered support.
What you get is enterprise-grade customer infrastructure that runs lean and scales without headcount.
The result: higher NRR, faster time-to-value, and a customer base that expands instead of churning.
A focused 2-week diagnostic of your entire post-sales motion. We identify exactly where revenue
is leaking and what it's costing you annually.
You get: findings report, prioritized fix list, and a 90-day action plan. No commitment beyond this.
$3,500 fixed fee · 2 weeks
Execute the top fixes from your audit. Rebuild CS playbooks. Implement AI health scoring. Fix
onboarding. Build your expansion motion. Clear deliverables, clear timeline.
Best for: Series A/B SaaS, $1M–$8M ARR, churn that's starting to hurt.
$6,000/month · 3-month commitment
Embedded part-time as your VP/Head of Customer Success. Present in leadership meetings,
accountable to NRR targets, managing the function alongside your team.
Best for: Companies with a CS team with no senior leader driving strategy.
$4,000/month · Min. 3-month engagement
